The company that stopped wasting time — and what changed in 3 weeks

Three months ago, the operations director of a Portuguese SME called us with a simple problem: the support team was spending 2 hours a day copying information between systems.

It wasn't a technology problem. It was a priority problem — that time was never counted as a cost. But added up over a year, it was 500 hours of human work doing what a machine does in seconds.

We built an AI automation pipeline that automatically classifies, routes and logs every support request. No complex code. No major investment. In 3 weeks it was live.

Result: the team recovered 90 minutes a day. Not to rest — to handle the cases that actually need human attention.

🔗 See how our approach to AI Automation for SMEs works at challengingdawn.pt/ai-automation/